Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms carry the meanings set out below:

• "Agreement" means these Terms and Conditions together with any engagement letter or service proposal agreed between the parties.
• "Service" refers to any advisory, survey, integration, or review engagement provided by Embun Echo, including the Mineral Survey, Single-vein Build, and Assayer's Review.
• "Client" or "You" means any organisation or individual who engages Embun Echo or uses this website.
• "We", "Us", "Our" refers to Embun Echo, operating from Jalan Raja Chulan 27, 50200 Kuala Lumpur, Malaysia.
• "Deliverables" means reports, documents, presentations, written assessments, and other outputs prepared during a service engagement.
• "Engagement" means a specific project or service period agreed in writing between the parties.

2. Acceptance of Terms

By accessing this website, enquiring about services, or entering into an engagement with Embun Echo, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

Use of our services is available to organisations and individuals aged 18 or older who have the legal capacity to enter into binding agreements. By accepting these terms, you represent that you meet these requirements and are authorised to act on behalf of your organisation where applicable.

If you do not agree with any part of these terms, you should refrain from using our services or website.

3. Service Description

Embun Echo provides advisory services focused on the careful integration of AI capabilities into existing business operations. Our current service offerings are:

• Mineral Survey (RM 1,490): A four-week survey of where AI may fit within your operations, resulting in a written report, leadership presentation, and a follow-up call one month after delivery.
• Single-vein Build (RM 1,250): An engagement of approximately two months integrating one chosen AI capability into existing systems, including design, documentation, and a structured handover.
• Assayer's Review (RM 720 per quarter): A quarterly review for organisations with AI integrations already in operation, producing a written assessment and a conversation with operational leadership each cycle.

Services are available to organisations operating primarily in Malaysia, though we may consider engagements from international clients at our discretion. Service availability is subject to practitioner capacity at the time of enquiry.

4. Engagement Process

An engagement commences once both parties have agreed to a written proposal or engagement letter and the applicable fee has been received or a payment schedule confirmed. Verbal discussions, website enquiries, or preliminary consultations do not constitute a binding engagement.

We reserve the right to decline any engagement at our discretion, including where there is a conflict of interest or where the scope falls outside our areas of competence.

5. Client Responsibilities

To allow us to carry out an engagement effectively, the Client agrees to:

• Provide timely access to relevant staff, systems, and documentation as reasonably requested
• Designate a suitable point of contact for the duration of the engagement
• Review and provide feedback on draft deliverables within agreed timeframes
• Ensure that any information shared with us is accurate to the best of your knowledge
• Obtain any necessary internal approvals before sharing confidential or proprietary information
• Use our deliverables only for the purposes for which they were prepared

Delays caused by the Client's failure to meet these responsibilities may extend engagement timelines and may affect the scope of deliverables without adjustment to fees.

6. Prohibited Use

You agree not to use our website or services in any manner that:

• Violates applicable Malaysian law or regulation
• Misrepresents your identity or authority
• Involves the submission of false or misleading information
• Interferes with or disrupts our website or systems
• Attempts to access systems or data beyond the scope of an agreed engagement
• Reproduces or distributes our deliverables to third parties without written permission

7. Intellectual Property

All methodologies, frameworks, tools, templates, and know-how that we apply during an engagement remain the intellectual property of Embun Echo. These are made available to you under a limited, non-exclusive licence for use within your organisation in connection with the purpose of the engagement.

Deliverables prepared specifically for your engagement are provided for your internal use. You may not resell, sublicence, or distribute them externally without our prior written consent.

All content on this website — including text, design, structure, and graphics — is owned by or licenced to Embun Echo. Reproduction without permission is not permitted.

8. Payment Terms

Fees are denominated in Malaysian Ringgit (RM) and are as stated in the applicable engagement proposal. Unless otherwise agreed in writing:

• A deposit of 50% is due prior to commencement of the engagement
• The remaining balance is due on delivery of the final deliverable or at the end of the engagement period
• Assayer's Review fees are billed quarterly, payable at the start of each cycle
• Payment is accepted via bank transfer to the details provided in the engagement letter

Fees for an engagement may be refunded in part if we are unable to deliver the agreed scope due to circumstances on our side. We do not offer refunds where the engagement has been substantially completed or where delays arose from the Client's side.

Queries regarding invoices or payments should be directed to [email protected].

9. Confidentiality

We treat all information shared with us during an engagement as confidential. We will not disclose your information to third parties except where required by law, with your consent, or where necessary to engage specialist subcontractors bound by equivalent confidentiality obligations.

We ask that information about our methodologies, pricing, and unpublished deliverables also be treated as confidential on your side.

10. Disclaimers

Our services are provided as advisory work. We offer analysis, recommendations, and implementation assistance based on the information available to us at the time. We do not warrant that any particular outcome, performance level, or business result will follow from our work.

This website and its content are provided on an as-available basis. We do not warrant that the site will be free from errors, interruptions, or unavailability.

Nothing in our deliverables constitutes legal, financial, tax, or medical advice. Where such specialist advice is required, you should engage appropriately qualified professionals.

11. Limitation of Liability

To the fullest extent permitted under Malaysian law, our total liability to you arising from or in connection with any engagement shall not exceed the total fees paid by you under that engagement.

We will not be liable for any indirect, consequential, incidental, or special loss, including loss of profit, data, or business opportunity, even if we have been advised of the possibility of such loss.

We are not liable for delays or failures resulting from circumstances beyond our reasonable control, including utility disruptions, illness, natural events, or failures of third-party systems.

12. Indemnification

You agree to indemnify and hold harmless Embun Echo and its practitioners from any claim, loss, or expense (including reasonable legal costs) arising from your misuse of our services or deliverables, your breach of this Agreement, or any misrepresentation made by you in the course of an engagement.

13. Termination

Either party may terminate an engagement by providing written notice. Where an engagement is terminated by the Client prior to completion, fees for work completed to the date of termination are payable. Where we terminate an engagement due to your breach of this Agreement, no refund of amounts already paid will apply.

Provisions relating to intellectual property, confidentiality, limitation of liability, and governing law survive termination of any engagement.

14. Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia. In the event of a dispute, both parties agree to first attempt resolution through good-faith discussion within 30 days of the dispute being raised in writing.

If informal resolution is not achieved, disputes may be referred to mediation through a mutually agreed mediator or the Malaysian Mediation Centre. The courts of Malaysia shall have jurisdiction over any matters that proceed to litigation.

15. General Provisions

These Terms, together with any engagement letter or proposal, constitute the entire agreement between the parties regarding the subject matter herein and supersede any prior discussions or representations.

If any provision of this Agreement is found to be unenforceable, the remaining provisions continue in full effect. Our failure to enforce any right does not constitute a waiver of that right. You may not assign your rights under this Agreement without our prior written consent.

16. Changes to These Terms

We may update these Terms from time to time. Changes will be published on this page with a revised effective date. Continued use of our services or website after a change is posted constitutes acceptance of the revised terms. For material changes that affect ongoing engagements, we will notify the relevant clients directly.

17. Contact

For questions regarding these Terms and Conditions, please write to us at:

Embun Echo
Jalan Raja Chulan 27, 50200 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3 2786 5184